The security of your information is our responsibility

1 What Information We Collect

88fg may collect the following types of information to operate its services smoothly:

• Identity Information: Name, date of birth, national ID number or passport number (for age verification).
• Contact Information: Email address and mobile number.
• Financial Information: Payment method identifier details (such as bKash, Nagad, Rocket, or Upay account numbers); we do not store complete payment credentials.
• Usage Information: Login times, IP address, browser and device type, game play history, betting activity.
• Cookie and Tracking Data: Session cookies, performance cookies, and functional cookies (details in section 7).
• Communication Information: The content of messages you send via live chat or email.

We only collect information that is necessary to provide our services, ensure security, and comply with applicable laws. Unnecessary information is not collected.

2 Purpose and Legal Basis for Collecting Information

88fg processes your information for the purposes and on the legal bases described below:

• Account Management and Service Delivery: Registration, login, processing deposits and withdrawals, and keeping gaming services active.
• Age Verification and Responsible Gaming: Allowing only individuals aged 21 or older to create accounts and enforcing self-exclusion requests.
• Fraud Prevention and Security: Detecting and preventing unauthorized access, money laundering, or other illegal activities.
• Customer Support: Responding to your queries via live chat or email and resolving complaints.
• Platform Improvement: Analyzing usage patterns to improve the quality of services.
• Marketing Communications: Informing you about bonuses and promotional offers with your consent. You may opt out of these communications at any time.
• Legal Compliance: Complying with applicable laws and regulations.

3 Who Receives Your Information — Disclosure and Sharing

88fg does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

• Payment Processors: The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with them.
• Technology Service Providers: Contracted partners for hosting, cybersecurity, anti-fraud, and analytics services — they process information only for specified tasks and may not use it for their own purposes.
• Game Providers: Limited session information reaches the servers of providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe for the proper operation of their games.
• Legal Authorities: Information may be provided in accordance with applicable law if required by court order or valid legal process.
• Business Restructuring: If 88fg is merged or acquired, users will be notified in advance and the same level of protection will be guaranteed.

Your information is not disclosed to any party other than those mentioned above.

4 Data Retention Period

88fg retains your information only for as long as necessary or as required by law. The general policy is as follows:

• Information for active accounts is kept until the account is closed.
• After account closure, financial transaction records are retained for the period specified under applicable law.
• Certain information may be kept for an extended period if required for fraud investigations or dispute resolution.
• If marketing consent is withdrawn, information used for that purpose is deleted as soon as possible.

After the specified period, information is securely and permanently deleted or anonymized.

5 Data Security Measures

88fg has implemented various technical and organizational measures to ensure the security of your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by the highest standard of encryption.
• Data Encryption at Rest: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorized staff can view specific information; every access is logged.
• Two-Factor Verification: Additional verification is triggered if suspicious activity is detected on an account.
• Regular Security Audits: Our systems are regularly reviewed to identify security vulnerabilities.
• Staff Training: All members of our team are trained in data privacy and security and are bound by confidentiality agreements.

However, there is no guarantee that transmitting information over the internet is completely secure. We take the highest level of precaution, but users are also responsible for keeping their own devices and networks secure.

6 International Data Transfers

Some of 88fg's technology partners may use servers located outside Bangladesh. In such cases:

• Any international data transfer takes place only when the recipient country has adequate data protection measures in place or we contractually ensure equivalent protection.
• Session information sent to game providers' servers is kept to a minimum and is protected by contract.
• The data protection standards for payment processors are clearly defined in our contracts.

7 Cookie Policy

The 88fg website uses cookies to operate smoothly and to improve your experience.

• Essential Cookies: Essential for maintaining login sessions, verifying security, and preventing fraudulent activity. The website cannot function properly without these.
• Functional Cookies: Used to remember language preferences, game settings, and similar choices.
• Analytics Cookies: Generate anonymous statistics to understand which pages are used most; these cookies do not identify individuals.

Most browsers provide options to control cookies. However, disabling essential cookies may affect some functionality of the platform.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your information in certain circumstances; however, complete deletion may not be possible if there are legal obligations.
• Right to Restrict Processing: You may request that your information be used only for specified purposes.
• Right to Data Portability: You may request your information in a structured, commonly usable format.
• Right to Object: You may object to your information being used for direct marketing.
• Right to Withdraw Consent: You may withdraw consent-based processing at any time.

To exercise these rights, contact our support team via live chat or email. We will generally respond to your request within 30 days.

9 Protection of Minors

88fg strictly prohibits providing services to individuals under the age of 21. We do not knowingly collect or process information from minors. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

Request from parents or legal guardians: If you suspect that a minor under your care has created an account on 88fg, please contact us.

10 Third-Party Links and Services

Game provider software operates on the 88fg platform. These providers may have their own privacy policies. Although we contractually ensure their data protection standards, 88fg is not directly responsible for their independent privacy practices.

Payment services — bKash, Nagad, Rocket, and Upay — follow their own privacy policies. It is recommended to read the relevant payment provider's policy before completing a transaction.

11 Policy Changes and Updates

88fg may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, notification will be given by email or on the platform.
• Continuing to use the services after a change is made will be considered acceptance of the new policy.
• If you object to any change, you may request to close your account.

It is recommended to visit this page regularly to stay informed about the latest policy.

12 Automated Decision-Making

88fg may make decisions through automated processes in certain situations, such as:

• Fraud detection systems that automatically block unusual transactions.
• Responsible gaming tools that identify patterns of excessive gaming behavior.

If an automated decision causes any issue with your account, you may request a human review. Submit this request to our support team.